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April 26, 2013 by annegentle

Who Wrote OpenStack Grizzly Docs?

Who Wrote OpenStack Grizzly Docs?

Sneaking a peek at the numbers for documentation along with the code should show us pointers about docs keeping up with code. As I suspected, there were about three major contributors to the operations manuals that span all the projects, and about three major contributors to the API docs. Also not a big surprise, I […]

Filed Under: techpubs, tools, writing Tagged With: openstack

April 14, 2013 by annegentle

How It’s Made: the OpenStack API Reference Page

How It’s Made: the OpenStack API Reference Page

Glad you asked! The site at http://api.openstack.org is a collection of HTML pages, and one page has an especially interesting story about how it is built. The http://api.openstack.org/api-ref.html page provides a listing of all the API calls for all OpenStack APIs that contribute docs to the page. Currently the only API that is still a […]

Filed Under: community, techpubs, tools, work, writing Tagged With: openstack

June 1, 2012 by annegentle

Facebook for Social Support? I like.

When we first rolled out TryStack, a place for trying out cloud! for OpenStack, we heard the groans from the audience since our first ID check is through a Facebook login. No Facebook, no TryStack. But since we’ve worked through the manual process and put a straight-through “Login using Facebook” link on the Dashboard, I […]

Filed Under: community, social media, writing Tagged With: cloud, Facebook, openstack, social support, trystack

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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