OSS | Just Write Click

May 14, 2008 by annegentle

The state of free documentation

That’s free as in freedom, and today’s post includes a link to Adam Hyde’s blog entry of the same title on FLOSS Manuals and some response based on my experiences so far. What motivates people to contribute to documentation projects for free? Is the documentation actually free as in no-cost? I’ll speak from my own […]

December 31, 2007 by annegentle

XO doc and the journey to wiki-fied documentation

Just wanted to give another update on the happenings in the end-user doc front from my neck of the woods. (Idioms sprinkled throughout!) I got an HTML copy to SJ and a second copy with an Index and some customizations on the CSS. I tested it on an XO emulation and the Browse Activity does […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]