My writing teammates and I are working through our favorite ways to start a project and do user and task analysis. The exercise forced me to write down what it is I do when starting a new project. My formal training began in graduate school but my practical training happened at only two different companies, […]
My persona for topic authoring
Eye-opening look at my own persona – using my job description to write use cases for what we’ll look for in a DITA-based workflow for topic authoring In a planning meeting for creating our new topic-oriented workflows and processes as Agile user stories, we created a persona for what my role could be as a […]
Best Buy’s personas hit the mainstream
Where I muse about personas and technical writing It is exciting when something relevant to your job hits the mainstream news sources. In my case, Best Buy’s use of personas to help create empathy and understanding of customers was a concept I could relate to immediately. I want to share it with others who may […]