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December 10, 2008 by annegentle

I’m a Technical Writer

I browsed through the new I’m a Technical Writer site this afternoon. Does it dispel the “Is Technical Writing Boring?” myth? Which has me asking, which picture of me should I submit? 🙂 Enjoying live music in the Live Music Capital of the world, Austin, Texas. Playing outfield on a softball field in Austin, Texas. […]

December 18, 2007 by annegentle

Secrets of altering Altoid tins

I’ve been doing quite a few photo projects lately, but mostly with digital items. I did my family photo card this year with a Photoshop layout similar to the ones on purplestork.com, for example. The digital environment is fun, but I still enjoy the paper arts as well, scrapbooking, stamping, and card making, and I […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]