robohelp | Just Write Click

October 8, 2007 by annegentle

Author-it webinar on version 5.0

Our team is so excited for the new Author-it version 5.0 that we invited other Austin techpubs teams over to our office to watch the US & Canada webinar. It was like a movie premiere. Okay, we’re not really that big of dorks. But we had a good time with it. By my calculations, it […]

September 26, 2007 by annegentle

Adobe’s Technical Communication Suite announced

Adobe has announced a Technical Communication Suite, combining FrameMaker, RoboHelp, Captivate, Acrobat 3D, and Flash, available in October 2007 for $1599 or $999 upgrade pricing if you already own one of the tools. This price point is well below what buying those products individually would cost (compare to $3600). I’m about a day late to […]

August 14, 2007 by annegentle

DITA and wiki – w/ho/w will (we/you) write

I received an excellent question from a reader about his eagerness to use wikis for his product’s doc set, but he came across conflicts and issues when he questioned the practicality of maintaining a wiki for his large set of documentation. Here’s Paul’s well-phrased request for information. I am considering using a wiki for documentation […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]