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March 16, 2008 by annegentle

Stories from SXSWi 2008 – Edit Me: How Gamers are Adopting the Wiki Way

Eager to get started with the four days of SouthBy goodness, I got off work Friday afternoon a little early, having headed in a little early, and made it downtown in time to wait in a line a half a block long for my SXSW Interactive badge complete with my photo. I only needed a […]

Filed Under: wiki Tagged With: community, enterprise, MMO, MMOG, ROI, social network, wiki, writing

September 10, 2007 by annegentle

Use a blog to respond to a blog post?

I’ve been diving deeper into social media and its use to make connections via email and also in real life. For example, I had a great lunch conversation with Alan Porter at Quadralay a few weeks back. We made the connection thanks to a comment conversation on Tom Johnson’s blog, I’d rather be writing. I […]

Filed Under: social media Tagged With: adobe, blogging, Quadralay, ROI, social media, WebWorks, wiki, writing

August 23, 2007 by annegentle

A recent graduate talks about her experiences getting a masters degree in technical communication

A recent graduate talks about her experiences getting a masters degree in technical communication

In my previous post, I interviewed Diane Fleming who had completed a graduate degree in technical writing later in her career. Today’s interview is with Melissa Burpo, who has completed the coursework and internship portions of the graduate program but still needs to write up her internship report (an equivalent assignment to a master’s thesis) […]

Filed Under: techpubs Tagged With: education, graduate degree, graduate program, graduate school, higher education, interview, jobs, MTSC, portfolio, ROI, scientific communication, technical communication, techpubs, tools, undergraduate, value

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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