I have yet another explanation for the phenomenon that Julio Vazquez describes in a post with a bit of an accusatory title “Technical communicators need to share more.” Nothing like a title that accuses you to grab attention, a good example of how to write effective titles for blog posts. I especially focused on his […]
Web Analytics for Technical Documentation Sites
I’m studying different help sites and applying web analytics. I wanted to write up some of the processes, potential wins, and possible short comings of web analytics for technical communication. When I spoke with a few Google technical writers at the STC Summit, one of them confirmed that their performance reviews include a web analytics […]
Biggest der! moments
Huh or Duh or Der, but not Aha. The Aha moment is reserved for that moment of discovery and understanding. The Der moment is when you realize you’ve done something quite silly! My recent one was during my final weekend with my book files, the weekend of July 4th. Friday was the Independence Day holiday, […]