I’ve been collecting decent search data for only about three months now, after an initial misconfiguration. Since we have multiple help sites and multiple search engines, some of the data from the early months of implementation isn’t as useful – for example, I didn’t have the code quite right for stripping out the parameters from […]
Social media and web content writings
I’ve got more blog entries published on the Duo Consulting blog about social profiles, blogging policies, widgets for your web content (I like to call it bling for your blog) and general posts about online interaction and learning. I really enjoy blogging for Duo because it’s encouraging me to research in areas that are important […]
How does search affect delivery and presentation methods?
Search technology and its application by our users is an ever-growing aspect of technical documentation today. How many times have you seen “I found the following Microsoft Knowledge Base article using a Google search.” (or have you been guilty of doing the same yourself?) I say “guilty” because it’s funny that Microsoft has built the […]