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February 25, 2011 by annegentle

The Big Shift from Search to Social

The Big Shift from Search to Social

I have yet another explanation for the phenomenon that Julio Vazquez describes in a post with a bit of an accusatory title “Technical communicators need to share more.” Nothing like a title that accuses you to grab attention, a good example of how to write effective titles for blog posts. I especially focused on his […]

Filed Under: social media, techpubs, tools Tagged With: FAQ, find, links, search, SEO, social, stackexchange

February 17, 2010 by annegentle

Workin’ on a Content Farm

I finally did it, I wrote my first article for the Demand Studios content farm site, eHow. I wasn’t playing the part of a content farmer, though, but rather a farm worker, writing an article for little pay (compared to other rates I have earned as a professional writer). I signed up for Demand Studios […]

Filed Under: tools, work, writing Tagged With: authoring, content, content farm, future, SEO, trends

December 18, 2008 by annegentle

How do you develop a strategic website?

My son’s preschool has decided it needs a new website. Parents and board members want an online presence that has more interaction, dynamic logins, and password-protected content. We have goals! Elementary and private schools have followed many paths to achieving their web presence including an all-parent volunteer web staff to hiring freelance web designers to […]

Filed Under: tools, work, writing Tagged With: design, Duo Consulting, SEO, usability, web content, web design, web strategy, website

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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