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November 20, 2009 by annegentle

Talkin’ ’bout a revolution at the STC Summit 2010

I don’t know if it’ll sound like a whisper, but I am excited that my proposal was accepted for the 2010 STC Summit in Dallas! Here’s what I’ll be presenting: I’m participating in a Content Strategy Progression as described on the STC Content Strategy Special Interest Group blog entry on said progression. I’ll talk about […]

Filed Under: social media, techpubs Tagged With: presentation, slides, social media, STC, stc10, stcorg, techcomm, technical communication

September 17, 2009 by annegentle

Talking to Ellis Pratt about Conversation and Community

Talking to Ellis Pratt about Conversation and Community

I spoke with Ellis Pratt with Cherryleaf in London from my home in Austin for a video interview last week, and the shortened version is available online now. He had many good questions, ones that I enjoy discussing all the time, such as the future of our profession. One good one was “What will user […]

Filed Under: social media, techpubs, writing Tagged With: answers, career, future, interview, profession, questions, slides, social media, technical writing, video, writing

August 12, 2009 by annegentle

The why and how of writing a book

I’ve been asked a few times, why did you write this book? And often it’s paired with, how did you write this book? I think I answer both questions in this interview I just completed with Emmelyn Wang on the stcaustin.org site. Here’s an excerpt, but you can click through to read more. STC Austin: […]

Filed Under: social media Tagged With: presentation, slides, social media, social networking, STC, stc09, technical writing, techpubs, wiki

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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