I’m going into a listening phase for a client, where I observe their customers and partners habits online. I thought I’d write up some of my techniques. The overarching task is listed as “Set up a monitoring system for “listening” to the social media participation by customers or partners.” The deliverable for this monitoring system […]
Advocate for Community Documentation
“Anne, I see you as an advocate for community documentation” – what a great compliment. I was so pleased with the response to my STC Summit talk last week, Strategies for the Social Web for Documentation. Here’s the short description of the talk: Let’s say that the most driven and driving developer on your team, […]
Social media, conversation, and writing style
What are some pointers for developing a style guide for writing on the social web or for certain social mediums? I discuss style guidance at length in chapter 7 in my book, which is titled Finding Your Voice. In fact, I read from chapter 7 for my book reading at South By Southwest Interactive last […]