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May 13, 2010 by annegentle

Austinites Talking about SXSW Interactive

Tom Johnson asked Janet Swisher and I about our experience with the South By SouthWest Interactive conference in comparison to the STC Summit. Janet and I are both from Austin – though she has been here nearly 20 years and I have a mere 10 years as an Austinite. We edited the captions, so hopefully […]

Filed Under: social media Tagged With: STC, stc10, sxswi

May 11, 2010 by annegentle

Advocate for Community Documentation

“Anne, I see you as an advocate for community documentation” – what a great compliment. I was so pleased with the response to my STC Summit talk last week, Strategies for the Social Web for Documentation. Here’s the short description of the talk: Let’s say that the most driven and driving developer on your team, […]

Filed Under: social media, wiki Tagged With: community, social, social media, STC, stc10, techcomm

May 3, 2010 by annegentle

Words, Made for People By People

Words, Made for People By People

As Sarah O’Keefe said just before Erin McKean‘s keynote at the STC Summit in Dallas today, here’s a woman who got Venture Capital for a word-related business. That’s so unique, you’ve got to be interested in what she has to say! Erin was an excellent speaker – she related her opener to the recent news […]

Filed Under: social media Tagged With: abstract, definition, dictionary, editing, editor, STC, stc10, wordnik, words

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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