stc2008 | Just Write Click

June 6, 2008 by annegentle

STC2008 – International Collaboration in Technical Communication

Here are my notes from the International Collaboration panel at the Society for Technical Communication conference. Moderator Alan Houser – He’s had one day of calls with people in four different countries. Asked questions of the four panelists: Rahul Prabhakar – Samsung currently, PC/Mac US edition, has a global mailing list, knows Korean language Bogo […]

June 6, 2008 by annegentle

STC2008 – Mining Web 2.0 Content for Enterprise Gold

Most definitions of Web 2. 0 are illustrative, but Michael Priestly prefers text. He’ll pick 2 core Web 2.0 concepts for today’s talk – wikis and mashups to discuss, but there’s also blogs, tagging, social networking that could also be mined. Wiki’s problems Content is unstructured, you don’t know if it contains the elements of, […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]