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September 13, 2012 by annegentle

Career Focus: Community Documentation

I gave this interview via email to Mandy Morgan, a senior at Missouri State University this year, majoring in technical writing with a journalism minor. She wrote up a memo for a career focus class based on the interview and I’m repurposing the Q & A here. Q: For starters, I was wondering what skills […]

January 20, 2011 by annegentle

Repurposing and Reinventing Content

I think we’re all adjusting to a new way of learning thanks to the copious amounts of information available. You don’t have to take a class, you just have to do it. And to “do it” often times you need to find a detailed-enough hands-on project to do, or else you won’t learn. Here’s a […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]