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May 13, 2010 by annegentle

Austinites Talking about SXSW Interactive

Tom Johnson asked Janet Swisher and I about our experience with the South By SouthWest Interactive conference in comparison to the STC Summit. Janet and I are both from Austin – though she has been here nearly 20 years and I have a mere 10 years as an Austinite. We edited the captions, so hopefully […]

Filed Under: social media Tagged With: STC, stc10, sxswi

February 12, 2010 by annegentle

Wow, oh Wow – Book Reading at SXSW Interactive!

Wow, oh Wow – Book Reading at SXSW Interactive!

I’ve been given a 20-minute book reading opportunity at SXSWi! I’ve been to SXSW Interactive at least three times over the past five years, and I’m a huge fan of the conference. So, when I saw an email in my inbox from Hugh Forrest, the organizer, I ran around my (home) office with glee! Here’s […]

Filed Under: social media Tagged With: book, book reading, social media, strategy, sxsw, sxswi

March 23, 2008 by annegentle

Stories from SXSWi 2008 – Textbooks of the Future: Free & Collaborative

I have been talking to SJ Klein regularly via email and phone for my work on the wiki pages and kid’s user manual for the XO laptop for One Laptop Per Child, so I was excited to hear him speak and meet him in person. Also, directly afterwards I planned to go to lunch with […]

Filed Under: sxsw, writing Tagged With: books, education, OLPC, osi, print, sxsw, sxswi, textbooks, wiki, writing, XO, XO laptop

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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