Technical writing with Continuous Integration and docs-as-code
In my previous post, I interviewed Diane Fleming who had completed a graduate degree in technical writing later in her career. Today’s interview is with Melissa Burpo, who has completed the coursework and internship portions of the graduate program but still needs to write up her internship report (an equivalent assignment to a master’s thesis) […]
It’s no secret that I have a masters degree in technical and scientific communication from Miami University. With all the hype about Web 2.0, outsourcing, crowdsourcing, and social media like wikis, an interesting question that I get asked occasionally is, “should I get a graduate degree in technical writing?” I’ve had quite a few interesting […]
Many technical writers pride themselves in being customer advocates. What are some best practices for connecting with customers? For another part of an informal series about best practices in technical publications, I want to discuss customer interaction with writers and getting customer feedback about your technical documentation. How can technical writers ensure they are making […]