technical writing | Just Write Click

April 4, 2008 by annegentle

Technical writers and conversations

I’m continuing my musings on connected conversations and tech pubs since there were such great comments and conversations going on with it. I had an “ah ha” moment at SXSW Interactive, when one of the social media metrics panelists Rohit Bhargava said he sees three areas or channels for measurable conversations – Public Relations, Marketing […]

March 26, 2008 by annegentle

Examples of content providers blogging for customers

Sarah O’Keefe wrote up a nice summary of the WritersUA Pundits Panel, and Bogo Vatovec (of Bovacon) made a statement something like this: Introverted technical writers will not be writing help any more and will be replaced with experts moderating support forums. … Technical writers can no longer afford to hide in their cubes, they […]

March 10, 2008 by annegentle

Stories from SXSWi 2008 – BarCamp Austin III (BarCampAustin3)

Steve Carl already wrote up his notes from BarCamp Austin and I enjoyed his viewpoint very much. This was only my second BarCamp experience, and this year, I decided to take the plunge and actually volunteer to present. Whurley was very encouraging despite my inexperienced questions. “What’s a badge that you wear vs. a badge […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]