technical writing | Just Write Click

January 10, 2006 by annegentle

Best practices for document management systems

Complex, to be sure, document management systems are helpful to IT departments and tech pubs alike I recently received a question about best practices for electronic document management systems using Word 2003. While I use Word 2003, I have only used it in combination with Sharepoint as a document management system, and the docs I […]

December 5, 2005 by annegentle

DITA and wiki combo

Darwin Information Typing Architecture, meet Wiki Time for me to geek out a bit on the convergence of a couple of tech pubs technologies that just might find a way to work together. I just found this tidbit on the dita-users Yahoo Group. Crystal ball: A DITA wiki. Scott Abel, the self-named Content Wrangler, says […]

November 10, 2005 by annegentle

How do you evaluate software?

Discussing one evaluator’s perspective and looking for other evaluation methods I use Google Answers for research questions on occasion, by typing in some keywords and then browsing through already-asked or already-answered questions. I believe you could look for business trends by browsing through the Business and Money section of Google Answers periodically. It’s a definite […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]