I had high expectations for Ginny Redish’s talk at STC this year, and she did not disappoint. It was wonderful to have my ideas about conversation and technical communication vetted and couched in academic terms such as linguistics, pragmatics, and so forth. Here are my notes. Please let me know if this is useful to […]
Putting content into context in a wiki – especially in a large environment
An interesting read on the front page of wordpress.com of all places. I enjoy random clicking, and this one came up with a great commentary on the difficulty of using a wiki to get how to information. From Learning about Second Life from Google: Over at SL, the main source of information is on the […]
Wiki as online help source
A response to the question, Wiki-to-Help? on the Help Authoring Tool Yahoo Group. One of our test engineers (and the lead developer of our company wiki) just approached me with the idea of using our company’s internal wiki as the central repository for all company material and using it to generate online help. I’m following […]