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November 1, 2007 by annegentle

A Technical Writer’s Role in Web 2.0 – Wiki-fy Your Doc Set

Next week I’m speaking at our local Austin STC meeting about wikis and technical documentation. Here’s the relevant information if you’re in the area. Interestingly, Scott Abel of The Content Wrangler is giving his Web 2.0 talk at the Quadralay WebWorks RoundUp that afternoon as well. It’s a Web 2.0 world for tech pubs folks […]

October 26, 2007 by annegentle

Podcast about wikis with Tom Johnson at TechWriterVoices.com

Everyone, please give the TechWriterVoices.com site a look or two or three or more. It’s such a great site. I’m not just saying that because I have a podcast there now, Answering Tough Questions about Wikis – Anne Gentle, but because I do want to tell everyone what a great interviewer Tom Johnson is. Tom […]

October 23, 2007 by annegentle

Who else wants to be a technical communicator?

I have been reading many essays and articles lately about “where has technical writing gone” (including a nice reaction countering the manual-less existence Jared Spool perceives) and “woe is technical writing.” Okay, I made the last one up. But all of this reading and other recent experiences has made me think about the core competency […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]