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September 25, 2007 by annegentle

Author IT – boldly climbing the learning curve

I thought I’d continue posting about my experience with Author IT since my initial review of AuthorIT. This past month I’ve been exploring ways to help out with the Author IT nuts and bolts, doing maintenance-type and infrastructure tasks such as changing the on-screen style formatting and revising a book template. I’ve also been learning […]

Filed Under: techpubs, tools Tagged With: author-it, AuthorIT, CMS, content management systems, software, technical communications, techpubs, tools

September 13, 2007 by annegentle

User and task analysis – or, how do I start writing anyway

My writing teammates and I are working through our favorite ways to start a project and do user and task analysis. The exercise forced me to write down what it is I do when starting a new project. My formal training began in graduate school but my practical training happened at only two different companies, […]

Filed Under: techpubs, writing Tagged With: analysis, personas, task analysis, techpubs, usability, user analysis, users, writing, writing assignments

September 7, 2007 by annegentle

Emerging wiki use – now and future wikis

As you might have seen on The Content Wrangler recently, I wrote a response to JoAnn Hackos’ article, Is there a wiki in your future? and Scott Abel chose the title for my special contribution to his site. I think the title of this blog post – Emerging wiki use – now and future wikis […]

Filed Under: techpubs, wiki Tagged With: arbitration, community, forums, JoAnn Hackos, Scott Abel, techpubs, The Content Wrangler, wiki, writing

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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