techpubs | Just Write Click

May 4, 2006 by annegentle

Best practices in technical communication for customer feedback

Many technical writers pride themselves in being customer advocates. What are some best practices for connecting with customers? For another part of an informal series about best practices in technical publications, I want to discuss customer interaction with writers and getting customer feedback about your technical documentation. How can technical writers ensure they are making […]

January 31, 2006 by annegentle

Product documentation can make a difference

In reading this article that compares Solaris to Linux, something caught my eye about the product documentation Yes, the quality of the documentation will be noticed when it stands above the crowd, and people will compare technical docs product to product. This article titled Solaris Review: Solaris Welcome Home! by Brandon Werner that I found […]

January 19, 2006 by annegentle

Questioning technical publications best practices

List of the questions I asked of our panelists about best practices in technical publications Here are the questions I asked of our panelists at our October STC meeting in Austin that further investigated and challenged the best practices listed in the “Tech writers as sales reps?” article on which we focused. Over the next […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]