I’m late to write up my thoughts on Gordon Mclean’s post, Strange Bias, but I give him a belated thumbs up for great self-inspection and data query in the post. My take? I read ““Why James Chartrand Wears Women’s Underpants” on Copyblogger in December. It’s a great survivor story that you should read in its […]
Focus on the User
I’ve published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting the User in User Assistance. I’d love to hear what you think about these techniques.
Collaborative authoring – tools and costs
I’ve been working on some collaborative authoring scenarios for our Agile teams – we’re going from 5 people to 47 people in total who could author external or internal documentation within our two week sprints. Turns out, we likely represent some trends in the enterprise – Forrester just released a report about benchmarking your collaboration […]