According to this article in the Guardian, there’s a 5,000-word publication with the UK government’s guide to using Twitter. It’s available on scribd.com even, according to this Digital Engagement blog entry. I think there are good lessons to be learned here that are relevant to any technical communicator’s use of Twitter to communicate with customers, […]
Popularity of writing the manuals?
Recently we had a few discussions on the FLOSS Manuals list about how to increase the quality of documentation for an open source project, and noted that quantity does not always increase quality. And someone noted that bad doc is worse than no doc at all! Naturally, I found parallels between the open source documentation […]
Webinar available now from Scriptorium Publishing
I gave a webinar this week for Scriptorium that will be available online titled “Documentation as Conversation.” The fact that it’s recorded lets you avoid scurrying around rearranging meetings in Outlook just to attend it. It sold out which was great to hear, but I like that the message and conversation continues through the recording. […]