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April 27, 2009 by annegentle

Climb collaboration levels with me in Atlanta

Photo courtesy lollaping I finished my presentation about Climbing the Levels of Collaboration for the Collaboration Institute at the STC Summit and I’m so excited about it I can’t stand it! True confession: I was up until 1:00 AM finishing it up and uploaded it quite late. I found this great collaboration exercise that I’ve […]

April 24, 2009 by annegentle

Gather ’round, Wikify your Doc Set slides now available

I had a great time talking to the New York Metro STC chapter from my office in Austin, Texas last night! There were twenty-some in the room, plus an additional twenty or so online. This was a great turnout for a chapter meeting with a virtual component. I found I needed the chat backchannel to […]

April 2, 2009 by annegentle

Create your own innovation council

From Joann Hackos’ book, Information Development: Managing Your Documentation Projects, Portfolio, and People, Google Books shows this quote: Excellent information design requires exposure to design innovations in the community. As I finalize my work on a book about writing for the social web, including community, and integrating conversation, I can think of lots of ways […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]