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November 27, 2007 by annegentle

Words are it… from 17 words to topics

I say I don’t listen to many podcasts, but I’m currently listening to Design Critique’s podcast with Gerry McGovern at the User Interface 12 conference. Timothy Keirnan was a MTSC classmate of mine and does an excellent job interviewing usability professionals for us all to learn from. One of Gerry’s comments that really hit home […]

July 24, 2007 by annegentle

Frame 8 is here: conversion or migration from unstructured FrameMaker to DITA

FrameMaker 8 was released yesterday, with DITA possibility built in, but you will need to do your homework to determine the best path to migrate legacy content from unstructured Frame to DITA. Questions such as Unstructured to DITA – Concise Conversion Information Needed and What are the steps to convert an FM book to DITA […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]