training | Just Write Click

October 29, 2008 by annegentle

Keeping up with Technology + Learning and DocTrain East

I’m eagerly awaiting blog entries and Tweets from DocTrain East – Adam Hyde, the founder of FLOSS Manuals, is presenting about user-generated content (although we’d call it community-generated content I suppose). Subtle difference I’ll have to blog about sometime. 🙂 I’ve been reading the DocTrain Tweme page at http://twemes.com/doctrain and it looks like everyone is […]

July 7, 2008 by annegentle

Notes from April 2008 Central Texas DITA User Group meeting

Better late than never, I suppose. I’ve had these notes on my hard drive and want to post them to the cloud of my blog. John Hunt, DITA Architect in the Lotus Information Development Center at IBM and DITA Learning and Training Content Specialization SC chair, presented Using DITA Content for Learning Content Development at […]

April 17, 2008 by annegentle

Building a DITA-Wiki Hybrid

The April 2008 issue of the STC Intercom magazine is dedicated to DITA (Darwin Information Typing Architecture). I’m pleased that the Building a DITA-Wiki Hybrid article that I co-authored with Lisa Dyer and Michael Priestly is available online for free to anyone, STC member or non-member. The article discusses these three ideas for merging DITA […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]