My writing teammates and I are working through our favorite ways to start a project and do user and task analysis. The exercise forced me to write down what it is I do when starting a new project. My formal training began in graduate school but my practical training happened at only two different companies, […]
Usability and inline links in user assistance systems
Examining DITA’s linking and usability In this month’s Central Texas DITA User Group meeting, we had an excellent presentation about linking using DITA maps and relationship tables by Scott Stark from IBM. He’s located in Austin and supports about 150 writers in California. His presentation is available for download from the Files section (membership required) […]
Seducing users to learn by reading the manual
Thought provoking post over at Creating Passionate Users — shiny slick seducing user manuals From a recent post by Kathy Sierra at Creating Passionate Users, “What if instead of seducing potential users to buy, we seduced existing users to learn?” I don’t really like the title of her post, which is Why marketing should make […]