usability | Just Write Click

April 25, 2006 by annegentle

Merriam Webster’s Pocket Dictionary on your iPod

For about US$10, you can have a pocket dictionary on your iPod Found this iPod Pocket Dictionary on my Gizmodo feed yesterday, and thought I’d pass it along. Since it’s the pocket version of the Merriam Webster dictionary, it’s only about 40,000 words. Interestingly, it appears that the interface doesn’t make you spell out the […]

December 15, 2005 by annegentle

More business and IT connections

If you didn’t already know that business and IT have real connections that matter to customers, here are a couple more examples. I like the user experience blog This Is Broken. There are two recent entries that caught my eye as examples of connecting IT procedures to customer-facing services. This post showcases an error in […]

November 15, 2005 by annegentle

Specifications are important, or are they?

Lately I’ve seen several good articles or tidbits about specifications and was surprised to see some hatred for them You know, specs. That short little list of things that is supposed to be the technical description of a product. I just read this New York Times article of the commandments to electronics manufacturers and it’s […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]