Since I write user assistance for a living, I’m naturally drawn to the devices the Google Wave team is implementing in order to teach people how to use Google Wave. For me, there were a few waves in my inbox from the start. First, Doctor Wave, impersonating a Bill Nye the Science Guy character appears […]
Does designing content for scanning devalue the content?
I just read a great post by Rajesh Setty on the Lateral Action blog called 9 Ways People Respond to Your Content Online. Maybe it’s because I’m in the final countdown before my book is permanently affixed to the pulp of dead trees, or maybe it’s because I’m looking at online user assistance tools to […]
Casual users and Power users – what type of online help do they want?
I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance caught my eye. He has slide after slide of Facts listed based on research in user assistance. Facts from those important and […]