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December 28, 2009 by annegentle

Hone writing skills or specialize?

Hone writing skills or specialize?

Never permit a dichotomy to rule your life, a dichotomy in which you hate what you do so you can have pleasure in your spare time. Look for a situation in which your work will give you as much happiness as your spare time. Pablo Picasso Someone pointed out a bit of a dichotomy in […]

Filed Under: Featured, social media Tagged With: community, content, contentstrategy, user-generated content, web, writing

February 25, 2009 by annegentle

User-generated content versus community-generated content

I think there is definite triangle emerging in my mind when I try to notice differences in quality and time-to-market and cost for user-generated content and community-generated content. To me, user-generated content is the type of content you find in forums and mailing lists. It is likely to show up on a search for information […]

Filed Under: techpubs, wiki Tagged With: community, community-generated content, user-generated content

April 18, 2008 by annegentle

Wiki as online help source

A response to the question, Wiki-to-Help? on the Help Authoring Tool Yahoo Group. One of our test engineers (and the lead developer of our company wiki) just approached me with the idea of using our company’s internal wiki as the central repository for all company material and using it to generate online help. I’m following […]

Filed Under: social media, techpubs, writing Tagged With: content, online help, techpubs, user assistance, user-generated content, Web 2.0, wiki, wikislice

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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