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September 17, 2009 by annegentle

Talking to Ellis Pratt about Conversation and Community

I spoke with Ellis Pratt with Cherryleaf in London from my home in Austin for a video interview last week, and the shortened version is available online now. He had many good questions, ones that I enjoy discussing all the time, such as the future of our profession. One good one was “What will user […]

November 6, 2007 by annegentle

Embedding video in your online help

More note taking at sessions at the Quadralay WebWorks Publisher RoundUp. This session is with Stephanie Cottrell Bryant, author of Videoblogging for Dummies. She’s an ePublisher user who embeds video demonstrations of software within online help. Customers love video embedded in the online help. Time saving for them, and no need to attend a training […]

November 6, 2007 by annegentle

Scott Abel, The Content Wrangler, advocate for change

I’m listening in on Scott’s somewhat-famous Web 2.0 for technical communicators talk. He has given it 15 times this year already so I’m very excited to hear it here in Austin, TX at the Quadralay WebWorks RoundUp user conference. Here are my notes. How can writers show they have highly transferable skills? What are the […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]