I did it! I passed and received my individual qualification (IQ) for Google Analytics. Hurray! And Whew! The site offers a way to look up people who have passed their IQ test so you can verify if someone has it (here’s mine). I wouldn’t call myself an expert yet, since I think expertise comes with […]
Casting a wider net for content
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I spoke with Rachel Potts, technical communications manager at Red Gate Software this week. They have done an innovative, seamless content combination for their Support Center (red-gate.com/supportcenter) to combine Author-it HTML output with technical support articles. Forums are one click away from those articles, and the authors include both technical writers and customer support pros. […]
Technical writers, web writers, jobs, and employers
I’m returning to and rereading Violaine Truck’s post to the STC France site of a review of Content Strategy for the Web. Before you read this post, it might make more sense if you go read hers. Take your time, I’ll wait. After reading her post and then writing an overly long comment, I […]