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December 16, 2009 by annegentle

Content strategy and web writing

Content strategy and web writing

Boy, it must be getting harder and harder to be a web writer. I’m reading Content Strategy for the Web, and the web writer job description is intimidating! The quote that stuck with me talks about the Web Writers Real Job: problem solvers who write well. I do hope this quote describes many technical communicators […]

Filed Under: social media, techpubs, tools, work, writing Tagged With: content, strategy, web, writing

May 11, 2009 by annegentle

Casual users and Power users – what type of online help do they want?

I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance caught my eye. He has slide after slide of Facts listed based on research in user assistance. Facts from those important and […]

Filed Under: techpubs Tagged With: community, online community, online help, social, social web, user assistance, web

March 19, 2009 by annegentle

Firefox Book Sprint complete!

Wow, we did it! A book in two days thanks to a great group of writers, an excellent Subject Matter Expert, and remote contributors from Calgary to Moscow to Bangalore. This sprint was our first serious attempt to include remote contributors from anywhere. We had about 14 remote writers with at least 5-7 in the […]

Filed Under: techpubs Tagged With: Book Sprint, BookSprint, browser, Firefox, Floss Manuals, free, web, wiki

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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