Boy, it must be getting harder and harder to be a web writer. I’m reading Content Strategy for the Web, and the web writer job description is intimidating! The quote that stuck with me talks about the Web Writers Real Job: problem solvers who write well. I do hope this quote describes many technical communicators […]
Casual users and Power users – what type of online help do they want?
I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance caught my eye. He has slide after slide of Facts listed based on research in user assistance. Facts from those important and […]
Firefox Book Sprint complete!
Wow, we did it! A book in two days thanks to a great group of writers, an excellent Subject Matter Expert, and remote contributors from Calgary to Moscow to Bangalore. This sprint was our first serious attempt to include remote contributors from anywhere. We had about 14 remote writers with at least 5-7 in the […]