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April 15, 2011 by annegentle

Learn about Leveraging the Social Web for Customer Support

The webinar and interview we recorded last week thanks to MindTouch is now available for your listening and viewing pleasure. I had a blast talking to Scott. I thought we might argue a bit on some of the points, but we were in much vehement agreement that day! It’s just over an hour long. video […]

Filed Under: social media, techpubs, work, writing Tagged With: learning, metrics, mindtouch, social, socialmedia, support, webinar

August 19, 2009 by annegentle

STC Live Web Seminar – Climbing the Levels of Collaboration: How to Harness the Power of Crowds (or your new co-authors)

I’ll be presenting a webinar on Thursday September 10th at 1:00 EST about collaborative authoring techniques. Here’s the session description: Groups can take action even quicker than ever before in history thanks to tools that amplify group communications such as wikis, blogs, forums, social networks, and instant messaging. There are distinct levels of collaboration that […]

Filed Under: social media Tagged With: collaboration, crowdsourcing, education, STC, webinar, wiki

October 8, 2007 by annegentle

Author-it webinar on version 5.0

Author-it webinar on version 5.0

Our team is so excited for the new Author-it version 5.0 that we invited other Austin techpubs teams over to our office to watch the US & Canada webinar. It was like a movie premiere. Okay, we’re not really that big of dorks. But we had a good time with it. By my calculations, it […]

Filed Under: tools Tagged With: author-it, AuthorIT, CMS, content management systems, DITA, HTML, HTML Help, Java Help, Microsoft Windows Help (RTF-based), Oracle Help, PDF, publishing, robohelp, software, technical communications, technical writing, techpubs, tools, webinar, Word, XHTML, XML

More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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