WebWorks | Just Write Click

January 30, 2008 by annegentle

What does DITA have to do with wiki?

We tackled this question and then some at the January Central Texas DITA User Group meeting. I’m a little tardy in writing up my notes and thoughts about the presentation but it went really well and I appreciate all the attendee’s participation as well. We had a high school teacher in the audience and I […]

January 18, 2008 by annegentle

Two panels on wikis and structured authoring such as DITA

There are two upcoming Central Texas DITA User Group meetings that you don’t want to miss if you’re looking into wikis for documentation. Jan. 1/23/08 Ben Allums, Quadralay – wiki.webworks.com Chris Almond, IBM – internal wiki Anne Gentle, OLPC – wiki.laptop.org and www.flossmanuals.net Ragan Haggard, Sun – www.opends.org/wiki Feb. 2/21/08 David Cramer, Motive – internal […]

November 13, 2007 by annegentle

7 things you must know about ePublisher Platform

Content is king. Your source content can be Word, Frame, or DITA. You can even import convert other formats such as RoboHelp to Word or Frame and go from there. Formats are separate from content and can be customized. Combining content is allowed and even encouraged. Mixed content is just fine. There are great demos […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]