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April 26, 2012 by annegentle

Must Read: Confluence, Tech Comm, Chocolate

“Who cares about printing money, let’s print chocolate!” –Chapter 23, Driving Wiki Development, Confluence, Tech Comm, Chocolate Do you need proof that Sarah Maddox, author of Confluence, Tech Comm, Chocolate: A wiki as platform extraordinaire for technical communication, is a complete chocolate and wiki expert? Let me tell you, she knew that one day we […]

Filed Under: techpubs, wiki, writing Tagged With: book, collaboration, Confluence, wiki, writing

October 16, 2011 by annegentle

Wiki Best Practices from Wikia Content Team

I found this great set of best practices for wikis on the Wikia site. They host 275,000 wiki sites on all sorts of topics, and truly want to help people reach the most potential with their wiki by offering guidance. One of the pages lets admins of a Wikia wiki ask the Content Team for […]

Filed Under: wiki, writing Tagged With: bestpractices, community, wiki

September 28, 2011 by annegentle

Why Wiki?

In OpenStack-land, the wiki was chosen before I got here. It has a couple of flaws for my vision for open source documentation, which became more apparent when I recently outlined my reasoning for what content goes where. By walking through the “what goes where” talk about documentation and audience, I realized something about the […]

Filed Under: techpubs, wiki Tagged With: collaboration, comments, community, content, content management, conversation, DocBook, documentation, edits, openstack, techcomm, techpubs, wiki, XML

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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