I’ve been doing some research for an article for the STC Intercom based on the interview I did with a friend of mine who does maintenance on the MOTO Q wiki. The article will come out this fall and I can’t wait to see if any rousing discussion appears on the STC forums. In the […]
Wikis for technical documentation, one writer’s story
An interview with Emily Kaplan, a technical writer and former co-worker of mine, who maintains a wiki for Motorola A good friend of mine, Emily Kaplan, was kind enough to let me interview her via email to find out more about her experience with managing a wiki for technical documentation. She writes for the Motorola […]
What if users wrote the manuals?
A real world look at wikis with Wikipedia as the case study… who is creating that content, anyway? Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I’m reading “Who Writes Wikipedia” which is a study on how Wikipedia is edited and maintained. Is it really “a […]