A question about wikis and copyright came through my email inbox this week, and I thought I’d share it with my readers. It’s a good question and a common misconception of wikis is that all content is always liberated once it’s put on a wiki. Not so, and here is additional explanation. Q: A colleague […]
Hurdles and Hardships using Wikis for Technical Documentation
After a Q&A on the Facebook discussion page for my book, Sarah Maddox and I had an additional email exchange talking about the difficulties people face when using wikis for documentation. I believe that many wikis are in the range of “content management systems” or moving in that direction. But there are many difficulties in […]
Focus on the User
I’ve published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting the User in User Assistance. I’d love to hear what you think about these techniques.