wikitext | Just Write Click

February 25, 2008 by annegentle

Wiki for documentation

Stewart Mader has created a series of videos available at www.ikiw.org/21days called 21 Days of Wiki Adoption. Each video is short, encapsulated, and easily digested when you need a break. I’m really enjoying them, and the cool US map background behind Stewart. Day 12 is Documentation. Great ideas there, involving authoring in the wiki and […]

December 22, 2007 by annegentle

WikiMedia wiki text – best formatting for step-by-step instructions with graphics for each step?

Getting into the trenches of wiki editing has certainly taught me a lot. My learning has mostly been by trial and error and experimentation. I’m playing around with the best way to use Wikimedia wikitext for step-by-step instructions with graphics for each step. (And wishing that Wikimedia was just HTML based, I know the rules […]

November 19, 2007 by annegentle

Wiki as forum, FAQ, HTML editor, XML editor, or CMS?

Wiki as the new FAQ I discovered and have been meaning to write about Wiki is the new FAQ, an excellent blog post talking about SAP’s use of a wiki featured in an article in the Wall Street Journal. I especially like the play on words in the title. Reminds me of “brown is the […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]