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March 24, 2017 by annegentle

How Pantheon Moved their Docs to GitHub

How Pantheon Moved their Docs to GitHub

Check out this great case study by Rachel Whitton, Technical Content Editor at Pantheon. Their product is a website management platform for WordPress and Drupal and the case study is available on docslikecode.com. I love how eager and willing Rachel is to share her story with other practitioners who are wrangling content with these tools and […]

Filed Under: agile, community, content strategy, techpubs, writing Tagged With: CMS, Drupal, git, github, open source, WordPress

January 2, 2010 by annegentle

New year, new look

New year, new look

If you’re visiting the site rather than reading this post through a feed reader, you’ll notice some changes to the look of the site. I’m using the Excellence theme from BlogOhBlog with some tweaking. While the theme enables ads, I’ve decided not to offer ads on my site. In place of the ad images, I’m […]

Filed Under: social media Tagged With: design, hand-drawn, theme, web, WordPress

July 26, 2009 by annegentle

Popularity of writing the manuals?

Recently we had a few discussions on the FLOSS Manuals list about how to increase the quality of documentation for an open source project, and noted that quantity does not always increase quality. And someone noted that bad doc is worse than no doc at all! Naturally, I found parallels between the open source documentation […]

Filed Under: social media Tagged With: customer support, documentation, manuals, open source, survival, techpubs, WordPress, writing

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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