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Technical writing with Continuous Integration and docs-as-code

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June 3, 2009 by annegentle

Dangerous future for technical writing?

Dangerous future for technical writing?

I finally got to watch the final season of The Wire and was fascinated with the interplay of the media in the plot lines that included journalists and editors at the Baltimore Sun. Over at the Duo Consulting blog, Diane Wieland wrote a great entry titled “Why Pay When You Can Get It For Free.” […]

Filed Under: techpubs Tagged With: journalism, social media, technical writing, writing

March 16, 2009 by annegentle

What FLOSS Manuals did at Winter Camp

My summary view is that we activated and energized our network, borrowing those terms from Zita Joyce, my outreach co-worker for the week whom I quizzed endlessly about what it’s like to live in Amsterdam. It was a productive and exciting week for a fledgling non-profit like FLOSS Manuals. We have a pile of work […]

Filed Under: social media, techpubs, wiki Tagged With: FLOSS, Floss Manuals, manuals, networking, reading, volunteer, wiki, writing

February 27, 2009 by annegentle

Managing Writers book includes well-earned experience stories

Richard Hamilton’s new book, Managing Writers: A Real World Guide to Managing Technical Documentation, is clearly organized and a fast read. It often reads like a reference guide, a book you could keep on your bookshelf for years to come. It is a reference guide in my view, because you can go straight to the […]

Filed Under: techpubs Tagged With: content management, DITA, management, writing, XML

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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