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April 21, 2008 by annegentle

Stories from SXSWi 2008 – Attracting girls to IT

15% of people are from the northeast 15% of people left handed 15% of people in the world have no cell phone, or no Internet And… less than 15% of computer science majors are female. [1] This was the lead-in for the panelists and I liked the tie-ins of 15. Since this session, I have […]

March 23, 2008 by annegentle

Stories from SXSWi 2008 – Textbooks of the Future: Free & Collaborative

I have been talking to SJ Klein regularly via email and phone for my work on the wiki pages and kid’s user manual for the XO laptop for One Laptop Per Child, so I was excited to hear him speak and meet him in person. Also, directly afterwards I planned to go to lunch with […]

March 16, 2008 by annegentle

Stories from SXSWi 2008 – Edit Me: How Gamers are Adopting the Wiki Way

Eager to get started with the four days of SouthBy goodness, I got off work Friday afternoon a little early, having headed in a little early, and made it downtown in time to wait in a line a half a block long for my SXSW Interactive badge complete with my photo. I only needed a […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]