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December 22, 2007 by annegentle

WikiMedia wiki text – best formatting for step-by-step instructions with graphics for each step?

WikiMedia wiki text – best formatting for step-by-step instructions with graphics for each step?

Getting into the trenches of wiki editing has certainly taught me a lot. My learning has mostly been by trial and error and experimentation. I’m playing around with the best way to use Wikimedia wikitext for step-by-step instructions with graphics for each step. (And wishing that Wikimedia was just HTML based, I know the rules […]

Filed Under: wiki Tagged With: markup, OLPC, wiki, wikitext, writing

December 4, 2007 by annegentle

Author-it and converting UTF-16 to UTF-8

In trying to modify multiple Author-it topics (okay, 5,119 topics) with variable assignments, I have had to work with the XML output that Author-it exports. To export to XML, you select a topic or multi-select topics, then right-click on the selection and choose XML > Save to file. Turns out, Author-it outputs its XML encoded […]

Filed Under: tools Tagged With: author-it, AuthorIT, DITA, identity template, software, techpubs, tools, UTF, UTF-16, UTF-8, writing, XML, XSLT

November 12, 2007 by annegentle

Community support – don’t think of yourself as a customer but as a member of a movement

Community support – don’t think of yourself as a customer but as a member of a movement

I’ve signed up for the Give 1 Get 1 program for One Laptop Per Child, and just received the email today, November 12, 2007, with the link to the site, www.laptopgiving.org. I read the terms and conditions with interest because I am seriously considering purchasing a laptop either for my son, who is four, or […]

Filed Under: tools, wiki, writing Tagged With: content, customer created content, customer feedback, customer support, education, G1G1, laptop.org, OLPC, rss, social media, wiki, writing, XO, XO laptop

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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