I just ordered Kristina Halvorson’s (@halvorson on Twitter) book, Content Strategy for the Web after viewing “10 things every business person needs to know about content strategy” slideshare.net presentation (by Melissa Rach). Powerful stuff!10 things every business person should know about content strategy View more presentations from mrsruble. Reminds me that I need to get […]
Twitter Guidelines from UK Government
According to this article in the Guardian, there’s a 5,000-word publication with the UK government’s guide to using Twitter. It’s available on scribd.com even, according to this Digital Engagement blog entry. I think there are good lessons to be learned here that are relevant to any technical communicator’s use of Twitter to communicate with customers, […]
Popularity of writing the manuals?
Recently we had a few discussions on the FLOSS Manuals list about how to increase the quality of documentation for an open source project, and noted that quantity does not always increase quality. And someone noted that bad doc is worse than no doc at all! Naturally, I found parallels between the open source documentation […]