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February 27, 2009 by annegentle

Managing Writers book includes well-earned experience stories

Richard Hamilton’s new book, Managing Writers: A Real World Guide to Managing Technical Documentation, is clearly organized and a fast read. It often reads like a reference guide, a book you could keep on your bookshelf for years to come. It is a reference guide in my view, because you can go straight to the […]

Filed Under: techpubs Tagged With: content management, DITA, management, writing, XML

October 25, 2008 by annegentle

Notes from CenTX DITA Users Group – panel on the DITA Maturity Model

For our October meeting, we simply asked several Austin-based techpubs teams to review the DITA Maturity Model and to think ahead of time about how you would position your own DITA efforts: Where do you think your team is in the adoption ladder? Where do you want to be? The DITA Maturity Model: A Stepwise […]

Filed Under: DITA Tagged With: Austin, borland, DITA, Freescale, Lombardi, maturity model, XML

May 8, 2008 by annegentle

DocTrain West 2008 – Joe Gollner, XML in the Wilderness

Here are my notes from the morning keynote with Joe Gollner. This session was a wonderful kickoff for the conference. For the first time, someone was able to connect for me that XML enabled Web 2.0 connectivity. The social web is a direct result of XML allowing for easy combinations and the participatory web. He […]

Filed Under: DITA, writing Tagged With: DITA, XML

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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