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November 12, 2007 by annegentle

Community support – don’t think of yourself as a customer but as a member of a movement

Community support – don’t think of yourself as a customer but as a member of a movement

I’ve signed up for the Give 1 Get 1 program for One Laptop Per Child, and just received the email today, November 12, 2007, with the link to the site, www.laptopgiving.org. I read the terms and conditions with interest because I am seriously considering purchasing a laptop either for my son, who is four, or […]

Filed Under: tools, wiki, writing Tagged With: content, customer created content, customer feedback, customer support, education, G1G1, laptop.org, OLPC, rss, social media, wiki, writing, XO, XO laptop

October 18, 2007 by annegentle

Audience considerations – writing technical doc for kids, parents, and teachers for One Laptop Per Child

Audience considerations – writing technical doc for kids, parents, and teachers for One Laptop Per Child

I’ve recently (read:last week) learned that there is active recruiting going on for end-user documentation for One Laptop Per Child. The OLPC project, as it is also known as, is Nicholas Negroponte’s education project that hoped to build a US$100 laptop and take it to developing countries. It turns out, the product they plan to […]

Filed Under: techpubs Tagged With: emulate, laptop.org, OLPC, one laptop per child, Sugar, technical writing, user analysis, XO

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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