Archive for August, 2006:

Seducing users to learn by reading the manual

{ Posted on Aug 30 2006 by annegentle }
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Categories : talk.bmc
Thought provoking post over at Creating Passionate Users -- shiny slick seducing user manuals From a recent post by Kathy Sierra at Creating Passionate Users, "What if instead of seducing potential users to buy, we seduced existing users to learn?" I ...Read More »

Facing the Dell laptop with a Sony battery recall… can a CMDB help?

{ Posted on Aug 25 2006 by annegentle }
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Determining how a CMDB could help the business with a recall like the Dell laptop with a Sony battery fire hazard So, was your laptop affected by the recent Sony battery recall? I have a Dell Latitude D600 and ...Read More »

DITA Open Toolkit now has a user guide

{ Posted on Aug 22 2006 by annegentle }
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Just released last week, the DITA Open ToolKit now has its own User Guide Don Day just announced the release of the DITA Open ToolKit User Guide, which you can download from the Open Source website as ...Read More »

I won’t be at BMC UserWorld

{ Posted on Aug 18 2006 by annegentle }
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But I have a really good excuse... I'm cruising through the BMC UserWorld session catalog, looking at the sessions I'd like to attend but can't. Fortunately, it's for a very good reason. I'll be a little ...Read More »

Using the DITA catalog for your specializations, creating a Public ID

{ Posted on Aug 16 2006 by annegentle }
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Thought our discovery might help you as you specialize DITA At BMC we are dusting off some DITA specializations that we did about two years ago. We were using the non-OASIS release of DITA at the time, and our ...Read More »

Learning a lot by reading through the ITIL glossary

{ Posted on Aug 09 2006 by annegentle }
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I'm impressed with the level of detail the OGC has for their vocabulary surrounding ITIL In working on a glossary of terms for Business Service Management, I've discovered the ITIL glossary, version 3.0, and I'm reading it with ...Read More »

When user manuals cause a recall

{ Posted on Aug 08 2006 by annegentle }
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A postcard insert will be the remedy for an incorrect hotline listing I wonder what the tech writer's explanation is on this Honda and Acura Owner's Manual Correction. Any tech writers for Honda who want to let us ...Read More »

Blogger podcasts are now live

{ Posted on Aug 03 2006 by annegentle }
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As part of a blogger series, you can listen to me talk instead of reading what I write Always interested in trying the next cool communication technology, I jumped at the chance to record a podcast when asked. As ...Read More »

Evaluating XML editors for DITA

{ Posted on Aug 01 2006 by annegentle }
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Categories : DITA, talk.bmc
Notes from the July 2006 Central Texas DITA User Group meeting At this month's meeting, Don Day discussed “More than just another XML editor” to help us all with editor evaluations that are specific to DITA support. ...Read More »