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Thought provoking post over at Creating Passionate Users — shiny slick seducing user manuals
From a recent post by Kathy Sierra at Creating Passionate Users, “What if instead of seducing potential users to buy, we seduced existing users to learn?” I don’t really like the title of her post, which is Why marketing should make [...]

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Determining how a CMDB could help the business with a recall like the Dell laptop with a Sony battery fire hazard
So, was your laptop affected by the recent Sony battery recall? I have a Dell Latitude D600 and had to check the serial number but fortunately the battery number did not [...]

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Just released last week, the DITA Open ToolKit now has its own User Guide
Don Day just announced the release of the DITA Open ToolKit User Guide, which you can download from the Open Source website as a PDF or as HTML. Naturally, it was authored using DITA. My tiny [...]

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But I have a really good excuse…
I’m cruising through the BMC UserWorld session catalog, looking at the sessions I’d like to attend but can’t. Fortunately, it’s for a very good reason. I’ll be a little bit too pregnant to board the plane for the trip home to Austin from San [...]

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Thought our discovery might help you as you specialize DITA
At BMC we are dusting off some DITA specializations that we did about two years ago. We were using the non-OASIS release of DITA at the time, and our XML guru discovered that where the DITA dtd, mod, and entity files once [...]

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I’m impressed with the level of detail the OGC has for their vocabulary surrounding ITIL
In working on a glossary of terms for Business Service Management, I’ve discovered the ITIL glossary, version 3.0, and I’m reading it with interest. It’s a writing task taken very seriously with wonderful cross referencing and [...]

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A postcard insert will be the remedy for an incorrect hotline listing
I wonder what the tech writer’s explanation is on this Honda and Acura Owner’s Manual Correction. Any tech writers for Honda who want to let us know the inside scoop? The story says that the National Highway Traffic Safety [...]

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As part of a blogger series, you can listen to me talk instead of reading what I write
Always interested in trying the next cool communication technology, I jumped at the chance to record a podcast when asked. As a result, my first podcast is live now. It’s about a half hour [...]

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Notes from the July 2006 Central Texas DITA User Group meeting
At this month’s meeting, Don Day discussed “More than just another XML editor” to help us all with editor evaluations that are specific to DITA support. Our summer series of topics have been centered around tools, and next month [...]

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