Hey, wow, someone uses the Apollo 13 story for ITIL training In a previous post I talked about the “Ah ha!” use of a sock by the engineers guiding the Apollo astronauts. Apparently someone has created a simulation training using the Apollo 13 mission as a use case. From Apollo 13 – an ITIL case […]
Best Buy’s personas hit the mainstream
Where I muse about personas and technical writing It is exciting when something relevant to your job hits the mainstream news sources. In my case, Best Buy’s use of personas to help create empathy and understanding of customers was a concept I could relate to immediately. I want to share it with others who may […]
ITIL is dead. Long live ITiL.
Just kidding. ITIL is far from dead, and here’s some proof. “ITIL is dead” said the sign hanging in the network ops group at Nationwide Insurance in Columbus, Ohio. Take a look at this article on how it’s going in the trenches of ITIL adoption. The article is “ IT pros share their tales of […]